Replying to emails is a lengthy and hardly automated task. Repetitive email conversations are not only time consuming, but also frustrating and non-challenging for qualified and motivated employees.
Mailytica’s email bot classifies incoming emails and uses artificial intelligence to automatically suggest suitable answers. The text comprehension goes beyond the recognition of key-words alone; the AI Email Bot instead understands the context of incoming emails by using sophisticated NLP models.
An incoming email reaches you
You work in your usual mailbox in which Mailytica's AI Email Bot is automatically integrated
You call for the AI Email Bot
A simple click will call for Mailytica's AI Email Bot
Mailytica's AI Email Bot analyzes the incoming email
{ classfication: „delivery_time_request“, priority: „urgent“, from: „Timo Streich“, article: „Business cards“, article_no: „421349.44", quantity: 300 }
Mailytica automatically creates an answer
The answer optional takes into account the parameters of the email analysis
You edit the email draft and send it
The AI Email Bot stores the automatic answer in your drafts folder. You have, of course, the opportunity to customize the email answer before sending it.
Automation of repetitive e-mails
Automatically reply to emails with fast and personalized answers.
Text comprehension using AI and NLP algorithms
The AI email bot understands not only individual keywords, but the entire context of incoming emails.
Optimized processes by means of connections to third-party systems
Eliminate tedious copying of delivery data and tracking codes. By means of an API connection to third-party systems, the AI Email Bot automatically transfers this information to the outgoing email.
Automatic training of your AI using an email machine learning pipeline
Get started with your own email bot immediately.
Self-learning
The AI learns with every new email and can thus continuously increase its accuracy and effectiveness.
Mailytica’s AI Email Bot uses various algorithms from Artificial Intelligence (AI) and Natural Language Processing (NLP) to understand emails and suggest appropriate answers to them.
At the beginning, the algorithms are trained with a dataset of historical emails. This dataset of historic emails is analyzed by usings methods of computer-based “Text Intelligence“. Therefore, tools such as email cleaning, classification, lemmatization (automatic generation of basic forms), term discrimination, stop word filter, language detection, topic and entity recognition are used. These so-called NLP (Natural Language Processing) algorithms allow to understand the meaning of individual emails. Because of the NLP algorithms, the AI Email Bot is not only able to react to single keywords but rather understands the relationship between words and sentences in their context and is therefore able to understand emails in their entirety.
The algorithms’ training is always customer-specific: the algorithms are only trained for you and will never be made accessible to other clients. This ensures data protection on the one hand. On the other hand, it also ensures a high degree of precision because the algorithms are trained in a very specific way, for your business only.
After the algorithms are trained, the AI Email Bot can be activated. New emails are from now on analyzed with your AI in order to understand them.
Once the incoming email is understood, the AI Email Bot assigns it to a category which is representing the meaning. Because the NLP algorithms and the AI are able to extract the meaning from the emails, they don’t need to be written in the same exact way as the emails from the training dataset – only the message or semantics count, not the writing style.
In the case of a positive assignment of an incoming email to an existing category, the AI Email Bot suggests an automatic answer to the topic. The suggested email response then appears as an email draft in your mailbox.
Only seconds separate the email analysis and the creation of an automatic answer. The draft may then be checked, edited and sent.
Recurring questions to a help desk
Customer inquiries regarding delivery times and shipping costs
Approval process of purchased orders
Requests for quotation validity
The training of the AI Email Bot is based on your previous answers to emails about same business transactions. Fot his purpose, the AI Email Bot uses the concepts of "Artificial Intelligence" and "Machine Learning". By doing so, it eliminates a tedious, manual training.
The AI Email Bot sees itself as part of a larger system: A REST API and integrations in ERP and CRM systems enable interaction with your other business programs.
The use of the most modern and most effective NLP (Natural Language Processing) and AI (Artificial Intelligence) algorithms ensures a high quality of automatic email designs.
