AI Email Smart Answer

Replying to emails is a lengthy and hardly automated task. In addition, repetitive email conversations are not only time consuming, but also frustrating and non-challenging for qualified and motivated employees.

This is why Mailytica has launched an innovative AI Email Smart Answer which understands the meaning of emails based on Natural Language Processing (NLP) and Artificial Intelligence (AI) in order to suggest automatic answers called “Smart Responses”. The text comprehension goes beyond the recognition of key-words alone; the KI Email Smart Answer instead understands the context of incoming emails.

1

An incoming email reaches you

You work in your usual mailbox in which Mailytica's AI Email Smart Answer is automatically integrated

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You call for the Smart Response function of Mailytica

A simple click on the Smart-Response button will call for Mailytica's AI Email Smart Answer

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Mailytica's AI Email Smart Answer analyzes the incoming email

{ classfication: „delivery_time_request“, priority: „urgent“, from: „Timo Streich“, article: „Business cards“, article_no: „421349.44", quantity: 300 }

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Mailytica finds similar requests in your email history and creates a smart response

The smart response takes into account the parameters of the email analysis, for example the article and its quantity

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You edit the email draft and send it

Mailytica stores the Smart Response in your drafts folder. You have, of course, the opportunity to customize the email answer before sending it.

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Benefits

The AI Email Smart Answer uses models and algorithmes of artificial intelligence and Natural Language Processing (NLP) in order to understand incoming emails and establish a classification according to topics based on this understanding. If the emails can be assigned to a known category - one type of business transaction - based on the classification, the KI Email Smart Answer will automatically suggest an appropriate answer for this transaction. Moreover, it is possible to enrich the emails with individual data from third-party systems. These can for example be a tracking code from another ERP System if a client asks for the shipment status of their order. In this case, the AI Email Smart Answer searches for the tracking code corresponding to the order number, using a REST API interface. The email answer will finally be suggested with the tracking code already contained in it.

Chatbot function

The AI Email Smart Answer assists you from the background and automatically prepares email answers for your coworkers working in customer service. Before sending them, you can check the email drafts, edit and then send them. The business transactions for which the AI Email Smart Answer should be activated will be discussed beforehand with the customer. The AI algorithms will then be trained using historical data. This takes place fully automatically using an Email Machine Learning pipeline in which the past emails are classified according to their category - equivalent to corresponding business transactions. A manual, time-consuming classification (labeling) of the training data is therefore not necessary. The answers to each category - business transaction - can either be automatically generated or defined beforehand with the client.

How does Mailytica's AI Email Smart Answer work?

Mobile

What are typical use cases:

Check Recurring questions to a help desk
Check Customer inquiries regarding delivery times and shipping costs
Check Approval process of purchased orders
Check Requests for quotation validity

What makes the AI Email Smart Answer of Mailytica different?

1.

The training of the AI Email Smart Answer is based on your previous answers to emails about same business transactions. Fot his purpose, the AI Email Smart Answer uses the concepts of "Artificial Intelligence" and "Machine Learning". By doing so, it eliminates a tedious, manual training.

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The AI Email Smart Answer sees itself as part of a larger system: A REST API and integrations in ERP and CRM systems enable interaction with your other business programs.

3.

The use of the most modern and most effective NLP (Natural Language Processing) and AI (Artificial Intelligence) algorithms ensures a high quality of automatic email designs.