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PRODUCTS

E-Commerce

Optimize your e-commerce customer service with our industry-specific AI language model

Online demo

Our AI Email Bot automates recurring requests in your customer service and ensures efficient customer communication.
Experience the future of customer service with our AI language model specially developed for e-commerce.

Our AI language model was developed specifically for e-commerce and already covers common use cases such as delivery date requests, complaints and recalls out of the box.

The industry-specific optimization for online stores enables rapid implementation in your customer service without having to train the AI models from scratch.
Benefit from the already trained language models, which only need to be selectively adapted and refined.

See the wide range of applications for yourself and contact us for more information.

The most common use cases for e-commerce and online stores

  • Inquiries and orders

    Inquiries and orders are recognized by the AI models and classified accordingly in real time.

    The messages are then automatically assigned to the responsible salesperson or support employee to ensure fast and competent processing.

    Automatic forwarding can be controlled dynamically using various parameters. In addition to time-controlled routing, parameters such as employee skills and priority can also be taken into account.

  • Praise and criticism

    Your customer is delighted with the shopping experience or the quality of the goods sent and sends you an email to let you know their praise.

    The AI recognizes the sentiment of incoming messages and can automatically send appropriate responses. In this way, you can automatically direct enthusiastic customers to a rating portal to receive a positive review.

  • Withdrawal and cancelations

    Cancellations are a time-consuming and costly affair. Recognize incoming revocations and cancellations in real time and set a fully automated workflow in motion.

    As soon as the AI has detected a cancellation, the email can be prioritized for manual processing. One step further, the AI can trigger a workflow via an API endpoint to cancel or withhold shipment of the affected order.

  • Delivery date

    A customer asks for the delivery date of their order. A request like the dozens that have to be answered every day in every e-commerce business.

    The AI recognizes whether an incoming message is a delivery date request. In the case of a delivery date request, a reference number such as the order number is extracted from the message.

    The status of the order in question is then automatically queried in the ERP or store system via an API and included in the outgoing message.

  • Complaints

    A delivery does not meet the customer's expectations. In this case, we need to pick up the customer quickly and offer a solution.

    The AI reliably recognizes complaints and assigns them to a specially trained employee. This employee can respond to the complaint at short notice, ensuring that frustration does not build up due to long waiting times.

  • Invoice request

    The delivery has long since been made and the customer asks for an old invoice.

    Instead of manually searching for the invoice, the AI recognizes the request and queries the invoices from the invoicing software via an API endpoint and then sends them to the customer.

What characterizes the AI solution from Mailytica?

  • Fast onboarding

    Thanks to the AI language model specially developed for e-commerce, implementation is quick and smooth.

  • High efficiency and accuracy

    The industry-specific language model recognizes and processes common requests with high accuracy, which increases efficiency and minimizes errors.

  • Customer satisfaction

    Automated, immediate responses and precise forwarding ensure an improved customer experience.

  • Efficiency

    Your team is relieved so that it can concentrate on more complex tasks while the bot takes care of routine requests.

OUR INTEGRATIONS

The implementation

Setting up our AI Email Routing system is simple and user-friendly.

Needs analysis and planning: We start by carrying out a detailed analysis of your existing customer service workflow.
Here we identify recurring requests that our AI Email Bot can automate.
Based on this analysis, we create a customized implementation plan that takes your specific requirements into account.

Integration of the AI language model: Our AI language model, specially developed for e-commerce, is integrated into your existing communication platform using a plugin.
Thanks to industry-specific customization, our model immediately recognizes the most common requests and ensures fast and accurate processing.

Customization and fine-tuning: In this phase, the AI language model is adapted to your specific customer requests and company guidelines.
Continuous training and feedback loops optimize the accuracy and efficiency of the language models with regard to your use cases.

Automated response and forwarding mechanisms: As soon as the AI language models are ready for use, they take over the recognition and answering of recurring inquiries.
For example, it can send confirmations of receipt to customers, forward complex inquiries to the relevant employees and much more.
This ensures that customer enquiries are processed quickly and effectively.

Test phase and training: Before the full rollout, the AI Email Bot is intensively tested in a test phase.
At the same time, your employees receive training to make it easier to use the system and the automated processes.

Full implementation and monitoring: Once the test phase has been successfully completed, the AI Email Bot is fully implemented.
Continuous monitoring ensures that the bot functions optimally and can be further improved if necessary.

AI MADE IN GERMANY

Mailytica is based on a solid foundation of innovation, research and expertise and guarantees first-class performance and reliability. Benefit from Germany's AI excellence and take your customer service to the next level with our advanced AI email tools and applications.

Our servers adhere to strict data protection regulations and provide a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.

We adhere to the standards of the European Union's General Data Protection Regulation (GDPR). Our strict compliance with the GDPR ensures that all your personal data and sensitive information is protected at all times.

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