PRODUCTS

Financial institutions

Revolutionize your customer service with our secure AI solution.

Experience the future of banking with our cutting-edge AI technology in customer service!
Our specially developed AI models guarantee personalized and efficient customer interactions.
Thanks to the secure on-premise model, all sensitive data remains protected within your infrastructure.

Benefit from our AI email routing response suggestions for recurring inquiries and automatic forwarding to the right contact person.

The implementation is based on your specially trained AI models without compromising on data security and data protection.

The most common use cases for financial institutions

  • Credit card management

    Our AI Email Bot gives you an efficient and fast way to respond to credit card related requests.

    Thanks to intent recognition, the AI Email Bot knows whether the question is about billing, limit adjustment or loss reporting.

    The email can then either be automatically forwarded to the correct department or an RPA can be triggered fully automatically.

  • Account management

    Using state-of-the-art speech recognition, our AI Email Bot can respond to a wide range of customer inquiries.

    Inquiries relating to account management are automatically forwarded to the contact person. Alternatively, the customer receives a message with further instructions on how to make the changes themselves in the customer portal.

  • Answering general inquiries

    Using predefined answers, the AI Email Bot can respond to frequent inquiries and provide further information on various topics such as fees and interest rates.

    This significantly reduces the workload of the customer service team and offers your customers round-the-clock support.

  • Online banking and technical support

    From login problems to navigating the online portal: the individually trained AI language models are able to quickly and accurately recognize a wide range of customer concerns in connection with online banking.

    After reliably recognizing the customer's request, the AI Email Bot can, for example, provide password reset instructions and detailed instructions on how to use various online banking functions.

What characterizes the AI solution from Mailytica?

  • Maximum data security

    By hosting the AI systems on the bank's own servers, all sensitive customer data remains within the bank's infrastructure.

  • Data protection

    Customized AI models and on-premise solutions ensure that you retain complete control over data processing and comply with all applicable data protection regulations.

  • Cost efficiency

    The automation of many customer service processes leads to a significant reduction in operating costs. Resources can be used more efficiently and staff can be deployed for more value-adding tasks.

  • Scalability

    AI-based systems can be easily scaled to handle an increased volume of requests without the need for additional human resources.

  • Customer satisfaction

    By using AI, customers receive quick and precise answers to their inquiries, which significantly increases customer satisfaction.

  • Automation of routine tasks

    The AI Email Bot automates routine inquiries. This leads to faster response times and relieves the customer service team so that they can concentrate on more complex inquiries.

OUR INTEGRATIONS

The implementation

In the modern financial world, excellent customer service is a decisive factor for the success of a bank.
Our innovative AI-supported classification system offers you the perfect solution for optimizing your customer service processes.
With on-premise hosting and AI language models specially trained for your bank, we guarantee maximum efficiency and comprehensive data protection.

Advantages of an on-premise system: By hosting on your own servers, you retain full control over all data.
All customer data remains within your infrastructure, which ensures compliance with data protection regulations such as the GDPR.

Advantages of customer-specific trained AI language models: By training with your own data, the models understand the specific requests and needs of your customers precisely.
The AI models learn continuously from new interactions and improve their performance on an ongoing basis.

Take your customer service to the next level with our advanced AI-powered classification system.
Contact us today to find out more about our customized solutions.

AI MADE IN GERMANY

Mailytica is based on a solid foundation of innovation, research and expertise and guarantees first-class performance and reliability. Benefit from Germany's AI excellence and take your customer service to the next level with our advanced AI email tools and applications.

Our servers adhere to strict data protection regulations and provide a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.

We adhere to the standards of the European Union's General Data Protection Regulation (GDPR). Our strict compliance with the GDPR ensures that all your personal data and sensitive information is protected at all times.