Improve your customer service with our advanced AI Email Bot and AI Email Routing
In today’s fast-paced world, outstanding customer service is a decisive competitive advantage. With our innovative AI Email Bot and our AI Email Routing, you can take your customer service to a new level.
Mailytica’s AI analyzes the incoming emails and classifies them according to the sender’s intention. The system then suggests suitable answers or forwards the emails to the relevant departments.
The email bot analyzes incoming emails and classifies them according to categories such as damage reports, contract inquiries, product information and other topics.
Inquiries are prioritized according to urgency so that important requests are processed first.
The AI Email Bot generates automatic reply suggestions based on the request, which can be checked and sent.
The email bot continuously learns from the interactions in order to improve its responses and the classification of emails.
The AI Email Bot processes inquiries quickly and reliably, which relieves your employees and gives them more time for more complex tasks.
The AI Email Bot answers frequently asked questions from your customers immediately and precisely. Whether it's contract details, service inquiries or general information - the bot provides fast and reliable answers, which significantly increases customer satisfaction.
Our advanced AI-powered classification system offers you a robust and versatile solution to optimize your customer service processes. With a broad technical basis that combines rule-based approaches, statistical AI models and large language models (LLMs), we deliver customized solutions for your specific requirements.
Rule-based approaches: For clearly defined and recurring tasks, we rely on rule-based systems that deliver fast and reliable results using defined rules and algorithms. These approaches are particularly effective for simple, frequently recurring requests and ensure a high processing speed.
Statistical AI models: Our statistical AI models are used for more complex tasks. These models are based on machine learning and can be trained using historical data to make precise predictions and classifications. They are ideal for medium-complex requests that require more flexibility and adaptability.
Large Language Models (LLMs): We rely on advanced LLMs for demanding and nuanced tasks. These models understand and generate human language at a very high level, which makes them perfect for processing complex and context-dependent queries. LLMs such as GPT-4 enable us to process even the most demanding customer inquiries efficiently and precisely.
Thanks to our in-depth expertise and technological diversity, we are able to select and combine the optimum models for every application
Mailytica is based on a solid foundation of innovation, research and expertise and guarantees first-class performance and reliability. Benefit from Germany's AI excellence and take your customer service to the next level with our advanced AI email tools and applications.
Our servers adhere to strict data protection regulations and provide a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.
We adhere to the standards of the European Union's General Data Protection Regulation (GDPR). Our strict compliance with the GDPR ensures that all your personal data and sensitive information is protected at all times.