Revolutionize your customer service with our AI: Efficient, fast and cost-saving!
The use of AI in the customer service of newspapers and publishing houses offers numerous advantages, particularly through the automation of frequent and repetitive inquiries.
By automating requests for vacation breaks, address changes and many other routine requests, our AI solution not only saves valuable time, but also significantly reduces your operating costs.
Increase efficiency, reduce costs and offer your customers a first-class service at the same time.
The AI Email Bot analyzes incoming emails and classifies them according to categories such as damage reports, contract inquiries, product information and other topics.
Thanks to individually trained language models, our AI system delivers precise results tailored to your use case.
The AI Email Bot generates automatic reply suggestions based on the request, which can be checked and sent.
The email bot continuously learns from the interactions in order to improve its responses and the classification of emails.
The AI Email Bot processes inquiries quickly and reliably, which relieves your employees and gives them more time for more complex tasks.
In the dynamic world of customer service, it is essential to process requests efficiently and accurately.
Our advanced AI-powered classification system combines the latest technological approaches to take your customer service to a new level.
By integrating rule-based approaches, simple AI models and Large Language Models (LLMs), we offer a comprehensive solution that flexibly adapts to your specific needs.
Rule-based approaches: We use rule-based systems for clearly defined and frequently recurring tasks.
Predefined rules and logics allow requests to be classified and processed consistently and quickly.
Simple AI models: These models are based on machine learning and can be trained using historical data.
They are able to recognize patterns and make precise predictions.
These models are perfect for moderately complex tasks that require more flexibility and adaptability.
Large Language Models (LLMs): LLMs such as GPT-4 understand and generate human language at a very high level.
They can process complex and context-dependent queries and provide detailed answers.
Thanks to our in-depth expertise and technological diversity, we are able to select the optimum models for every application or even combine them.
Mailytica is based on a solid foundation of innovation, research and expertise and guarantees first-class performance and reliability. Benefit from Germany's AI excellence and take your customer service to the next level with our advanced AI email tools and applications.
Our servers adhere to strict data protection regulations and provide a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.
We adhere to the standards of the European Union's General Data Protection Regulation (GDPR). Our strict compliance with the GDPR ensures that all your personal data and sensitive information is protected at all times.