AI IN CUSTOMER SERVICE

Engage your Customers with Fast and Personalized Responses

Experience a Dramatic Reduction in Processing Times

Maximize Productivity

Leverage Artificial Intelligence to take over routine tasks and minimize the workload on your customer service team. By automating these tasks, you free up time for your agents to concentrate on the more complex customer issues.

Intelligent Prioritization

Empower your customer service with AI that seamlessly sorts and prioritizes your incoming emails or support tickets. This leads to quicker resolution of urgent customer concerns, enhancing the overall efficiency of your support operations.

Seamless Automation

Integration with third-party systems through APIs enables real-time connectivity with your CRM or ERP systems. This capability enables our AI to fetch relevant details and weave them into each response, ensuring precise and helpful customer interactions.

24/7 Availability

Your AI-driven virtual assistant is tirelessly on duty, delivering prompt replies to customer queries at any hour — providing a truly 24/7 service.

Personalized Customer Experience

Give your customers the personalized attention they deserve, with responses enriched by the latest data pulled from your ERP and CRM systems through robust API links. Your responses are not only swift and efficient but also finely tailored to each customer’s unique needs.

Artificial Intelligence in Customer Service

The adoption of Artificial Intelligence (AI) in customer service has undergone a rapid evolution in recent years, fundamentally changing how businesses engage with their customers. AI technologies enable companies to make customer service more efficient, personalized, and scalable, benefiting both customers and businesses.

 

Our AI Email Routing exemplifies how AI is revolutionizing customer service. It employs intelligent algorithms to analyze incoming emails and automatically directs them to the appropriate departments or staff members. This means shorter wait times for your customers and faster processing of their requests.

 

Another standout feature is our Email Bot, which utilizes AI and NLP (Natural Language Processing) algorithms to understand natural language, allowing it to accurately classify or categorize incoming messages. Based on this, it can suggest responses to repetitive messages for agents or even handle them fully automatically.

 

To complement AI Email Routing and the AI Email Bot, we leverage workflow automation to automate entire process chains in customer service. Whenever agents need to manually retrieve and transfer data from other systems, workflow automation comes into play. By integrating our AI with other systems such as ERP, CRM, or e-commerce platforms, we can fully automate these manual interfaces with corresponding data exchange. This not only saves time for your employees but also speeds up the handling of inquiries and boosts customer satisfaction.

 

Discover the benefits of AI in customer service and experience a new dimension of customer support.

Would you like to learn more about Mailytica?

Register for our online demo and learn how Mailytica is used, how it is integrated, and the benefits it can bring you in a live presentation.

We will send you a link and access data 24 hours before the presentation.

We're looking forward to meeting you!

Online Demo

OUR INTEGRATIONS

Outlook Integration

Experience a smarter way to manage emails with Mailytica’s integration for Outlook and Microsoft Exchange, designed to complement your existing setup with enhanced AI.

Gmail Integration

Elevate your Gmail experience with artificial intelligence, thanks to our tailored Gmail add-on that complements Google's email service.

Zendesk Integration

Streamline customer service ticket management with our dedicated Zendesk add-on, making AI-driven automation a part of your support strategy.

Freshdesk Integration

Automate customer inquiries in Freshdesk with intelligent, AI-powered responses, improving efficiency and satisfaction.

Add-Ons & API

Looking to integrate Mailytica within your CRM, ERP, or ticket system beyond our existing add-ons? Contact us for customized AI solutions.

Zendesk Integration

Die Automatisierung von Tickets im
Kundenservice: Erfahren Sie hier, wie unser Add-On für Zendesk eingebunden wird.

OUR PRODUCTS

AI Email Routing

Streamline Your Communication with AI-Powered Email Routing

Unlock the power of artificial intelligence with our advanced AI email routing system, designed to enhance the productivity of your customer service team. This cutting-edge technology effortlessly handles emails and tickets by automatically analyzing, prioritizing, and distributing them to the appropriate personnel or departments.

Data Integration from Third-Party Systems

We offer the capability to enhance routing decisions with insights sourced from third-party systems. For instance, the responsible representative can be automatically identified from the CRM to ensure accurate and efficient forwarding. This integration propels our artificial intelligence solutions to the forefront of customer service excellence, demonstrating our commitment to leveraging AI for emails and overall customer support optimization.

Learn More

AI Email Bot

Efficient Responses to Incoming Messages

Our AI Email Bot is engineered to handle your customer inquiries with speed and efficiency. Incoming messages are classified and thematically organized in real-time.

Assisted or Fully Automated Operation

Depending on the configuration, emails and tickets are either answered fully automatically or customer service agents receive suggested responses to assist them.

Learn More

AI Email Autoresponder

Automated Responses to Incoming Messages

Our AI Email Autoresponder automates specific communication processes in customer service. This saves time, reduces manual effort, and increases customer satisfaction with quick and relevant responses.

Learn More

AI Email Classification

Categorization of Incoming Messages

Our advanced AI Email Classification leverages Artificial Intelligence to automatically sort incoming emails by topics such as delivery inquiries, complaints, billing requests, and more.

Queue Management

Implement our AI Email Classification to streamline customer service operations, kick-starting workflows specific to each inquiry, assigning emails, or automatically prioritizing them based on urgency.

Learn More

AI MADE IN GERMANY

Mailytica is based on a solid foundation of innovation, research, and expertise, ensuring top performance and reliability. Benefit from Germany's AI excellence and upgrade your customer service with our advanced AI email tools and applications.

Our servers adhere to strict privacy regulations and offer a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.

We adhere to the standards of the General Data Protection Regulation (GDPR) of the European Union. Our strict compliance with GDPR ensures that all your personal data and sensitive information are protected at all times.