AI Email Routing

Are you looking for a software which classifies incoming emails in a common functional mailbox and

forwards them to the right place in the company?

Mailytica is able to analyze incoming emails, classify them and automatically forward them to the right place in the company by using Artificial Intelligence (AI) and Natural Language Processing (NLP). This AI Email Routing works concealed in the background on the basis of Artificial Intelligence and advanced NLP (Natural Language Processing) algorithms.

Thanks to text classification algorithms, Mailytica is able to identify the subject of incoming emails' contents. Classification goes well beyond the recognition of individual keywords: rather, Mailytica understands the context of individual sentences, paragraphs and emails. Subsequently, incoming emails are automatically assigned to the recognized categories.

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1.
Incoming emails
Inquiry
Item no. 8530 50 pcs
Urgent
Kontaktaufnahme
Contact
A customer has an urgent request for 50 pieces for a specific article.
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2.
Classification
Date of delivery
Inquiry
Invoice request
Urgent
Kontaktaufnahme
Email Machine Learning
Mailytica recognizes the intent and goal of the customer inquiry. Mailytica then classifies the email and assigns it to the categories "Urgent" and "Inquiry"
3.
Subsequent action
- Customer inquiries about a specific topic are always automatically forwarded to a specific employee.
- All urgent requests are marked with a red label „Urgent“ in your mailbox.
- Depending on the classification, the email is moved to a specific Outlook folder.
Kontaktaufnahme
Integration in business processes
The integration takes place seamlessly via an add-on in Outlook, Gmail or Zendesk. The classification can also be made available for a third party system via a REST API interface. With such an API query, processes and workflows in existing business programs can be enriched with an email classification.
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How does the AI Email Routing work?

An email dataset constitutes the starting point for an "initialization run" during which all emails are assigned each to a so-called "category". By doing so, a number of so-called "hot topics" emerge, representing recurring business transactions.

However, Mailytica does not only recognize categories but also analyzes where the emails were forwarded to within a category . This means that the rules are automatically detected and defined based on the dataset. Of course, these routing rules can be checked at any time and manually adjusted if necessary.

After the initialization run, Mailytica can discern "hot topics" - recurring business transactions, and automatically forward new incoming emails to the desired location, according to the routing rules. Emails that can not clearly be classified may be manually forwarded at any time. Each manual forwarding allows Mailytica to learn and apply its new knowledge to future emails. Mailytica is thus continuously trained in new and old categories and can continuously increase its routing rates.

What distinguishes Mailytica's AI Email Routing?

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AI Email Routing is an iterative process - the application is constantly learning through artificial intelligence. This allows for an each day broader range of decisions and higher quality.

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