AI Email Routing

Are you looking for a software which classifies incoming emails in a common functional mailbox and

forwards them to the right place in the company?

Mailytica is able to analyze incoming emails, classify them and automatically forward them to the right place in the company by using Artificial Intelligence. This AI Email Routing works concealed in the background on the basis of Email Machine Learning and advanced NLP (Natural Language Processing) algorithms.

Based on text classification algorithms, Mailytica is able to identify the subject of incoming emails' contents. Classification goes well beyond the recognition of individual keywords: rather, Mailytica understands the context of individual sentences, paragraphs and emails. Subsequently, incoming emails are automatically assigned to the recognized categories.

Incoming emails
Item no. 8530 50 pcs
A customer has an urgent request for 50 pieces for a specific article.
Date of delivery
Invoice request
Email Machine Learning
Mailytica recognizes the intent and goal of the customer inquiry. Mailytica then classifies the email and assigns it to the categories "Urgent" and "Inquiry"
Subsequent action
- Customer inquiries on a specific topic are always automatically forwarded to a specific employee.
- All urgent requests are marked with a red label „Urgent“ in your mailbox.
- Depending on the classification, the email is moved to a specific Outlook folder.
Integration in business processes
The integration takes place seamlessly via an add-on in Outlook, Gmail or Zendesk. The classification can also be made available to a third party system via a REST API interface. With such an API query, processes and workflows in existing business programs can be enriched with an email classification.
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How does the AI Email Routing work?

At the beginning there is a data set with emails. In an "initialization run" all emails are automatically assigned to a so-called categories. By doing so, a number of so-called "hot topics" emerge, which represent recurring business transactions.

However, Mailytica does not just recognize the categories. In addition, the data set analyzes where the emails were forwarded within the individual category in the past. This means that the rules are automatically detected and defined based on the dataset. Of course, these routing rules can be checked at any time and adjusted manually if necessary.

After the initialization run, Mailytica knows the "hot topics", the recurring business transactions, and can automatically forward new incoming emails to the desired locations according to the routing rules. Emails that can not be clearly classified can be forwarded manually at any time. With each manual forwarding Mailytica learns and apply this new knowledge to all future emails. Mailytica thus is continuously trained in new and old categories and can continuously increase the routing rates.

What distinguishes Mailytica's AI Email Routing?


AI Email Routing is an iterative process - the application is constantly learning through Artificial Intelligence. The breadth and quality of the decisions thus grow day by day.