The future of contact center management is here: Discover the integration of AI Email Routing and AI Email Bot in Genesys.
With our AI-supported email bot and routing system, you can optimize your communication and increase the efficiency of your customer service. Automatic responses to common inquiries and efficient routing with prioritization make our system the ideal solution for your business. Now fully integrated into the Genesys Contact Center.
Expand your Genesys Contact Center with our advanced AI Email Bot and AI Routing System.
Our add-in seamlessly integrates with the Genesys Contact Center, revolutionizing your customer communication.
Our AI analyzes each incoming message in real-time using advanced language models, and then assigns them to the appropriate categories.
Based on the categorization, inquiries are then automatically assigned to a queue or even answered automatically.
The integrated AI email bot automatically replies to frequent and repetitive requests.
Connections to third-party systems can also be used to add context and case-specific answers.
In today’s world, quality customer service is a critical success factor. By integrating Mailytica’s AI into your Genesys Contact Center, you unlock entirely new possibilities to enhance efficiency and customer satisfaction.
Customized Language Models
Our AI-supported systems are designed to adapt perfectly to the individual needs of your company. By using customer-specific language models, we can ensure that communication is precise and individual. The models also learn continuously from every interaction and thus constantly improve.
Data Protection and Security
The customized language models guarantee the highest level of security for your data. You can rest assured that your data will only be used for training your own language models and will never be made available to third parties.
We have implemented strict data protection guidelines and use advanced encryption technologies to protect the integrity and confidentiality of your information at all times.
Workflow Automation
Integrating Mailytica’s AI into your Genesys Contact Center allows you to benefit from AI-driven workflow automations. Our system can automatically analyze and categorize incoming messages and assign them to the appropriate queues. Important requests are prioritized to ensure fast processing. This automation reduces manual workloads, shortens response times and optimizes the use of resources.
Register for our online demo and learn in a live presentation how Mailytica is used, how it is integrated and how you can benefit from it.
24 hours before the presentation we will send you a link and the access data. We look forward to seeing you!
Online demo
Mailytica is based on a solid foundation of innovation, research and expertise and guarantees first-class performance and reliability. Benefit from Germany's AI excellence and take your customer service to the next level with our advanced AI email tools and applications.
Our servers adhere to strict data protection regulations and provide a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.
We adhere to the standards of the European Union's General Data Protection Regulation (GDPR). Our strict compliance with the GDPR ensures that all your personal data and sensitive information is protected at all times.