Gmail Integration

You use Gmail and want to use Mailytica's AI Email Smart Answer? For this purpose, we have developed an add-on for Gmail, which provides the functionality of Mailytica in the Gmail mailbox.

The add-on can be easily installed within Gmail. The add-on is then displayed on the right side of the browser window. As soon as the user reads a new email, Mailytica suggests a suitable answer within the add-on. For this purpose, the incoming email is classified in the background and assigned to a known business transaction. In addition to automatically generated email drafts and replies, you can also globally specify a desired response for each business transaction.

After Mailytica has showed the automatically generated email response, the user can adopt the suggestion with a single click to Gmail’s email editor. Subsequently, the email draft can be sent directly or supplemented by the user if desired. In addition, a direct send-out of the automatically generated email answer is possible. This is useful if there is a high level of accuracy for certain business transactions and full automation is desired. Increase the quality and speed in your customer communication!

Installation

After installation, Mailytica's add-on will be displayed in the right sidebar.

The add-on is always visible. The user can also remain in their usual mailbox.

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Email Classification & Automatic Email Response

After opening a new email, Mailytica assigns it to a category - or business transaction - within seconds.

At the same time, Mailytica automatically suggests appropriate answers to the email in the sidebar. The user can decide in an intuitive way to accept Mailytica's suggestion as the email’s answer.

In addition to the automatically generated answer, Mailytica also creates an appropriate greeting. For this purpose, the discussion partner's gender is analyzed.

Multiple automatic answers

Some business transactions have more than one possible answer. In such cases, Mailytica first presents the most likely answer.

The "next" button allows the user to see the other answers that appear within seconds.

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Sending the automatically generated answer

After the automatically generated answer chosen, it appears as an email draft.

The user can now complete the email if necessary and then send it.

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We promise an automated training of the algorithms, an easy integration and a transparent configuration!

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Communication between Mailytica and the Email server

The communication between Mailytica and the email server is always encrypted based on a SSL certificate. All data will be treated confidentially in accordance with the data protection guidelines of the GDPR. In addition, Mailytica can also be deployed on a local server. This ensures that the software and thus all of your data remain exclusively within your premises or intranet.

Intuitive User Interface

Mailytica's algorithms and email machine learning pipeline classify your emails and run in the background on a server application.

To do this, Mailytica's software is installed on a cloud server or a local server. Mailytica receives access to the incoming emails via IMAP or an API. The automatic analysis then takes place in the algorithms of Mailytica within seconds. Based on the analysis, the email can then be routed automatically or an email response suggested.

The automatically generated email answer is directly retrieved by the user via an add-on in their familiar environment (for example, Microsoft Outlook or Gmail). This means that the user only sees a small, intuitive Add-On in their usual working environment.

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Finally, Mailytica increases the motivation of committed employees. Instead of answering frustrating and repetitive emails, employees can fully concentrate on tasks where a person's sensitivity, ability to combine and empathy are essential. This creates time and a free mind to deal with complex, individual problems.

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