Mailytica's AI Email Bot is not just email-based: it can be used for any customer communication that has a recurring and repetitive nature. Undoubtedly, this includes ticket systems, by which support inquiries or conversations are recorded and managed.
Zendesk is a web-based ticket system. With the integration of Mailytica, the functions of Mailytica are available directly in Zendesk. An add-on is available for this purpose, which is easily installed in Zendesk. As soon as a new customer support ticket is recorded in Zendesk, Mailytica automatically classifies the customer request using its own algorithms and artificial intelligence. Based on this classification, Mailytica displays an automatic response directly in Zendesk. The answers are based on historical answers to the same business transactions or can be defined yourself.
The Zendesk user can adopt Mailytica's automatically generated response with one click and then display it in the familiar Zendesk interface. This means that Mailytica's add-on integrates with the familiar work environment and seamlessly integrates with existing workflows.
The Zendesk user always has the option of adapting or supplementing the automatically generated responses from Mailytica. If the accuracy of the classification is very high, even a fully automated dispatch of the automatically generated answers can be activated. Increase the quality and speed in your customer communication!
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