AI E-Mail Classification

Added value through artificial intelligence:
Mailytica's algorithms use AI to classify new, incoming emails.

Outlook categories

Automatic assignment of Outlook categories based on the email classification. Maintain an overview and prioritize e-mails based on the topic and customer classification.

Employee assignment

Incoming e-mails are processed according to topic (e.g. delivery date request, complaint, invoice request, etc.) or according to customer name? Using the KI email classification, emails can be automatically assigned to employees.

Filing and archiving

Would you like to automatically archive incoming e-mails according to the topic? Using the AI email classification, Mailytica can automatically save incoming emails in an archive or transfer the corresponding data to an external archiving system using an API interface.

API connection

Do you need a classification of incoming e-mails in order to carry out workflows and processes in third-party systems? All metadata for the AI email classification can be transferred to third-party systems via an API interface.

Are you interested?

    By submitting the request, I agree that my data will be stored for the purpose of organizing the online demonstration. A transfer of the data to third parties does not take place. I can always get information about my data by emailing or have my data corrected and deleted.

    Automatic text understanding
    using AI email classification

    Mailytica’s AI is able to analyze incoming emails and understand them using modern NLP language models. This means nothing other than that the AI ​​can understand the context of the emails and thus the intention of the sender.


    As soon as the AI ​​has understood the concern of the e-mail, a classification can now be created automatically. The classification is understood to be the keywording of the email based on the intention it contains. For example, if a customer asks about the current delivery status, the classification is “delivery date request”. If, on the other hand, a customer complains about a delivery, the classification would be “complaint”.


    The following use cases can be implemented using the automatic classification:


    – Automatic assignment of Outlook categories

    – Automatic forwarding of emails to the responsible employee

    – Automatic detection and prioritization of critical emails such as complaints

    – Automatic archiving of emails based on the classification