Freshdesk Integration

By combining Mailytica's advanced AI capabilities with Freshdesk's intuitive ticketing system, you can simplify your support workflow and deliver outstanding customer experiences.

Mailytica’s Artificial Intelligence will help you reduce response time in your customer service by automating repetitive interactions with your customers.

Seamless Integration with Intuitive Design

Mailytica’s Freshdesk integration is designed to blend seamlessly into your existing Freshdesk platform. Effortlessly connect your Freshdesk and Mailytica accounts with a few simple steps, making the integration process quick and seamless.

Ticket Classification with Artificial Intelligence

Leverage AI-powered ticket classification to automatically categorize support tickets based on their content or specific business transactions (e.g., refund requests, order assistance, etc.).

Automated Response Suggestions

After the classification of the incoming ticket, Mailytica automatically suggests a response. You can can pick the suggestion with one click and reply to your customer immediately.

Your customers will be happy to receive accurate responses in the shortest possible time!

Use Customer Data from CRMs

With the data enrichment capabilities of Mailytica’s API, you can leverage customer information stored in your CRM to create personalized smart responses and workflows tailored to your specific needs.

Intuitive User Interface

Mailytica’s algorithms and email machine learning pipeline classify your emails and run in the background on a server application.

To do this, Mailytica’s software is installed on a cloud server or a local server. Mailytica receives access to the incoming emails via IMAP or an API. The automatic analysis then takes place in the algorithms of Mailytica within seconds. Based on the analysis, the email can then be routed automatically or an email response suggested.

The automatically generated email answer is directly retrieved by the user via an add-on in their familiar environment (for example, Microsoft Outlook or Gmail). This means that the user only sees a small, intuitive Add-On in their usual working environment.

Would you like to learn more about Mailytica?

Register for our online demo and learn how Mailytica is used, how it is integrated, and the benefits it can bring you in a live presentation.

We will send you a link and access data 24 hours before the presentation.

We're looking forward to meeting you!

Online Demo


Mailytica is based on a solid foundation of innovation, research, and expertise, ensuring top performance and reliability. Benefit from Germany's AI excellence and upgrade your customer service with our advanced AI email tools and applications.

Our servers adhere to strict privacy regulations and offer a stable, high-performance environment for our applications. With our solutions hosted in Germany, you can be sure that your data is protected and your applications run smoothly.

We adhere to the standards of the General Data Protection Regulation (GDPR) of the European Union. Our strict compliance with GDPR ensures that all your personal data and sensitive information are protected at all times.