Mailytica's products are based on Artificial Intelligence and Machine Learning models. The backbone of Mailytica is a pipeline process, which all incoming emails go through. Within this pipeline, incoming emails are classified and assigned to a category or business transaction. Depending on the classification or business transaction, an individual autoresponder email can be sent.
Mailytica uses different decision metrics for classification, such as uniqueness, precision and a confidence factor. This allows for transparent and comprehensible decisions to be made. The algorithm for email classification is a self-learning algorithm. Any new message will automatically act as training material for the algorithm, creating knowledge to be used in the future. The breadth and quality of your artificial intelligence customer service decisions will therefore be growing day by day.