Mailytica's products are based on Artificial Intelligence and Machine Learning models. The backbone of Mailytica is a pipeline process, which all incoming emails go through. Within this pipeline, incoming emails are classified and assigned to a category or business transaction. Depending on the classification or business transaction, an individual autoresponder email can then be sent.
Mailytica uses different decision metrics for classification, such as uniqueness, precision, and a confidence factor. This allows transparent and comprehensible decisions to be made. The algorithm for email classification is a self-learning algorithm. Any new message will automatically act as training material for the algorithm in the future. The breadth and quality of your artificial intelligence customer service decisions is growing day by day.